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Rona Mae Gavan
General Virtual Assistant
I help business owners stay organized by handling admin tasks, inbox management, data entry, and customer support so they can focus on growing their business.
ABOUT ME
With over 5 years of experience across customer service, sales, and administration in various sectors, I bring a proven track record of efficient client management and operational support. My expertise includes handling high-volume inquiries, maintaining CRM systems, and optimizing client communications. These experiences have honed my organizational, communication, and problem-solving skills, making me an ideal virtual assistant for your business.
Key Contributions:
Customer & Client Management
Expertly handled high-volume inquiries and managed client communication.
Operational Efficiency
Maintained CRM systems, managed bookings, and ensured accurate record-keeping.
Quality & Compliance
Performed content moderation and quality assurance to maintain standards.
Sales & Retention
Identified opportunities for cross-selling, upselling, and customer retention.
My Educational Journey
My academic background has provided me with a strong foundation in critical thinking and detailed organizational skills, preparing me for the multifaceted demands of virtual assistance.
Siena College of Taytay
Senior High School (2021–2022)
The Academy of Christian Excellence Montessori
Junior High School (2012–2016)
Key Skills for Your Success
Inbox & Email Management
Efficiently organize and respond to communications.
Calendar & Appointment Scheduling
Optimize schedules and coordinate meetings.
CRM Management & Data Updates
Maintain accurate customer relationship data.
Customer Support
Provide excellent service via email, chat, and phone.
Sales Support
Assist with inbound and outbound sales processes.
Cold Calling & Lead Follow-ups
Initiate contact and nurture potential leads.
Basic Graphic Design & Video Editing
Create engaging visual content.
Multitasking & Time Management
Prioritize tasks and meet deadlines effectively.
Professional Work Experience
Accenture
Inbound Sales Representative (Jan 2024 – Dec 2025)
  • Resolved customer inquiries and complaints promptly.
  • Managed device/SIM upgrades and additional services.
  • Retained customers by improving offers and executing upsells.
ProbeCX
Outbound Sales Representative (Feb 2023 – Nov 2023)
  • Conducted outbound calls and booked travel itineraries.
  • Managed end-to-end booking processes and ensured accuracy.
  • Built strong client relationships and provided post-booking support.
Transcom
Inbound Sales Representative (Nov 2022 – Feb 2023)
  • Handled customer questions, orders, and returns.
  • Recommended products/services based on customer needs.
TaskUs
Content Moderator / SME (Apr 2021 – Nov 2022)
  • Monitored and flagged content for compliance.
  • Guided team members as Subject Matter Expert.
  • Participated in QA meetings to maintain quality standards.
Stellar
Customer Service Representative (Feb 2020 – Mar 2021)
  • Managed email inquiries and live chats for utility services.
  • Redirected complex issues to proper departments.
Tech Mahindra
Customer Service Representative (Oct 2019 – Jan 2020)
  • Assisted customers with product/service inquiries, orders, and returns.
Tools & Platforms I Master
My proficiency across a wide range of industry-standard and specialized tools ensures smooth integration and efficient task execution for your business needs.
Communication & Productivity
  • Google Workspace: Docs, Sheets, Gmail, Calendar
  • Microsoft Office Suite
CRM & Support Systems
  • Salesforce & In-house CRM tools
  • Avaya, Omni Engage, CJM, CSRD
Social Media & Creativity
  • Facebook, Instagram, LinkedIn
  • Canva (Graphic Design)
  • Capcut (Video Editing)
  • ChatGPT (AI Assistance)
Why Choose Me as Your Virtual Assistant?
Boost Productivity
I handle administrative tasks, freeing your time for core business activities.
Cost-Effective
Access professional support without the overhead of a full-time employee.
Flexible Support
Tailored services to meet your specific needs, scalable as your business grows.
Expert Skills
Benefit from a diverse skill set in customer service, sales, and administration.
Let's Connect!
Ready to elevate your productivity and streamline your operations? I'm eager to discuss how my skills can benefit your team. Reach out today to start a conversation.
Phone
+639085411001
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